Refund and cancellation policy

No automatic renewal

Plans are delivered online as soon as the payment is confirmed (see the shipping and delivery policy). Every plan runs for the period shown when you buy it and then ends. We never charge you again without you choosing to buy again, so there is nothing to cancel to stop future payments.

Refunds

• Within 7 days: if you have not yet used the plan's paid features (for example no listing was published or featured under it, and no premium property details were opened), ask us within 7 days of payment for a full refund.
• Our mistake: if you were charged twice, charged the wrong amount, or the plan could not be switched on because of a fault on our side, we refund the extra or full amount.
• Listing removed by us: if we reject or remove your listing for reasons that are not a breach of our terms, we refund the unused part of the plan in proportion to the days left.
• Otherwise, once a plan has been used, the payment is not refundable, and a plan does not guarantee enquiries, a lease or a sale.

Failed or pending payments

If money left your account but the payment failed or was not confirmed, Razorpay returns it to the same payment method automatically, usually within 5–7 working days. If it has not arrived after that, contact us with the payment reference.

How to ask for a refund

Contact us: write to info@FarbeEnterprise.com or call +91 98253 17032 with the e-mail of your account and the payment reference (shown under Plan & billing). We reply within 2 working days. Approved refunds are sent back to the original payment method through Razorpay and normally reach you within 5–7 working days, depending on your bank.